From client engagement to technology implementation to service delivery, our IT Solutions and Services give you access to our proficiency in advanced technologies and proven practices along the entire IT life cycle.
ATG’s IT Solutions and Services enable our customers to cut support costs while significantly improve visibility into the performance of their IT infrastructure. We help optimize your IT infrastructure to create business value by leveraging existing technology assets and emerging trends, while creating efficient internal processes. We deliver innovative IT infrastructure solution and support services, along with application and security services using both cloud and traditional technologies, combined with collective business, technical and industry expertise. We provide innovative services and solutions to help our customers build and support highly optimized and reliable IT infrastructures/application and support services. With deep skills and knowledge, including industry-leading expertise, ATG focuses on understanding its client’s business goals and requirements and then translating business and strategic objectives into IT Solutions
ATG provides application maintenance and support at varying levels to meet your exact needs. We manage applications built using a wide variety of technologies. Our services include pro-active monitoring, root-cause analysis, preventative maintenance, service continuity and continuous improvement in the stability and availability of applications.
Support: Level 1
Support: Level 2
Support: Level 3
Maintenance: Level 4
Our Remote DBA services offer 24×7 support for SQL Server, Oracle, MySQL, DB2. Our reliable managed services are designed to meet your database administration, maintenance, monitoring, management, development, support, and consulting needs. Our expert database administrators are experienced to solve your DB issues with efficient turnaround times. Our professional remote DBA work comes along with guaranteed response time, high availability, stability and proactive monitoring.
Our suite of DBA related services includes:
ATG’s Infrastructure Management & Support Services is a comprehensive solution that leverages industry best practice tools and solutions. We offer you repeatable, predictable and highly optimized processes to help you meet continuously evolving business needs, while maintaining extremely high levels of optimized IT performance and utilization.
Our end-to-end offering covers configuration/change management, fault management, performance management and security management across a wide spectrum of IT infrastructure, networks, servers, operating systems, databases and select applications.
Our DevOps services help clients transform their software delivery process and accelerate the product release cycle time, while improving operational efficiency.Our Services
Our design, development engineering, technology solutions and test and operations services span the entire product development lifecycle to help fuel efficient, fast-paced and sustainable innovation.ATG’s DevOps services will help you:
ATG’s Data Center services can help ensure proper staffing and expertise, integration of new technology solutions, data security, business reporting, 24x7 operations, centralized service desk, and operations management.
Our team will provide you with around-the-clock L1, L2 and L3 service capabilities based on established metrics and your specific needs. ATG’s experienced IT personnel, ITIL standards and Six-Sigma processes can keep every aspect of your data center operations running with optimal efficiency. And that means you’ll have more efficient, reliable access to the important data that feeds your critical business needs.
Our services include:
Our network operation center (NOC) solution enables to run a centrally located operations center to closely administer, supervise, monitor and maintain end-to-end networks (LAN, WAN, VoIP, backbone links, cross connects, peering services and Telecom). Our dedicated NOC facility offers a complete range of offerings in the areas of service assurance and service fulfilment (managed services). It provides service-related insights and maps them to business drivers for enhanced optimization and cost benefits.
Our NOC services include:
IT Security is a hot-button issue for business services, IT infrastructure, and users. Security teams can quickly become flooded with alerts and information regarding vulnerabilities from both known and unknown sources. However, these notifications often lack information regarding its relation to the business which makes it difficult to identify what poses the greatest threat to the organization.
Improve efficiency of your organization’s security operation services by connecting security, IT, application and functional teams allowing them to have a definitive view of the organization’s security posture to respond to and remediate threats faster. Our platform offers security incident response, vulnerability response, and threat intelligence built into comprehensive workflows, orchestration, and automation within a single platform.
Our Security Operation Services Features Include:
We deliver expert real-time, health monitoring with smart hand responses and reliable service so customers have the resources they need to meet the demanding business and compliance requirements to maximize infrastructure up times. Our ability to respond to escalated issues promptly and with the appropriate skillset is what puts us above the competition.
We provide you with a continuous snapshot of your Technical operations 24x7 always. It also gives us a 360-degree view of your entire service model at all times, which helps us analyze symptoms and anticipate potential issues before they occur, streamlining your overall IT service and informing solutions for improvement.
Our support offerings include:
Given the crucial role that IT fulfils in the modern day corporate environment, it can take only a single major mishap to make everything grind to a halt. No matter how efficient and productive your company is, once your IT infrastructure is compromised, your day-to-day operations will be severely affected.
The typical IT infrastructure relies on a carefully orchestrated system comprised of highly specialized hardware and software, all working together in harmony to ensure maximum efficiency and productivity.
ATG can design and implement IT infrastructure that will ensure the stability and reliability of your IT systems in the future.
Whatever you need, we’ll find the best IT solutions for you!
Our team is highly trained to provide you IT infrastructure design and implementation service that includes:
Technology projects come in a variety of sizes with varying levels of complexity. ATG provides you with the project planning, implementation oversight, project management & support that best suits your needs. Our highly skilled technical experts work with you to handle the entire project or complement your in-house IT department for project success. Our technical experts have direct experience in all manner of technology projects, from small to large, such as:
ATG’s pool of certified Security Consultants have successfully helped enterprises to pinpoint the strategies that will result ensuring a secure IT and business environment. The team adopts industry recognized Best Practice frameworks, ensuring that projects are always delivered on time and meeting business objectives.
Our areas of expertise include:
We provide a unique value to our customers in building, implementing and customizing ITIL good practices for our internal and external service delivery.
Our assessment does not only focus on the identification of existing problems and opportunities for process improvement, but also on providing our customers with insight on how their current toolset, or a subsequent tool implementation, can support a roadmap for process improvement and increase customer satisfaction.
Our Approach to ITIL Maturity Assessment consists of:
Assessment Summary Reports
Good documentation practice constitutes a necessary part of the Quality Assurance system. Clearly written standard operating procedures (SOPs) avoid errors of oral communication and ensure tractability of history of changes. The SOPs are expected to cover all functions and need to structure in a comprehensive language the details of the necessary steps, the decisions to make and the possible outcomes.
Our SOP and system implementation services include:
Utilizing technologies from VMware, Microsoft, AWS and other leading vendors, we can help your company save money and increase productivity by virtualizing servers and leveraging our powerful Data Center services. Here are examples of some of the offerings we can provide to your company:
ATG Migration services lead by our rich expertise & backed by strong quality process has successfully completed Infrastructure migration for many of marquee customers. Migration services spectrum ranges from migration of infrastructure technologies- to -Migration of Data center’s- to migration to cloud.
Our Transition services include transition of infrastructure technologies & transition of service operations .
ATG Mode-2 Services includes transformation of legacy infrastructure to software defined infrastructure. Modernization of data center, consolidation and optimization of infrastructure.